Q: Do you do multiple pick ups and drop offs?
A: Yes we do. If you mention this at the time of booking then we will be able to
provide you with a fixed price for all the additional addresses.
Q: How do I pay for my journey?
A: Just pay the driver in cash on the day of your outward journey or Call us to pay by card.
Q: Is your office open 24 hours?
A: No. The office is open for bookings from 08.00hrs to 20.00hrs every day apart from Christmas Day; During this time we do make use of an answering service when we are busy or out on jobs. Any out of hours phone calls the answering service is available and messages will be responded to at the earliest opportunity. The answering machine is always in operation and any messages will be responded to A.S.A.P.
Q: Can you only be contacted by telephone?
A: No. We can be reached via email as well as telephone.
Q: What if my return flight is delayed?
A: We always track incoming flights by computer via the airport website. If your return flight is early / delayed we will be aware of this.
Q: What if my return flight is cancelled or the return flight number is changed?
A: You must inform us at your earliest opportunity
Q: What if I leave something on the vehicle?
A: If you discover you have left something behind on the vehicle that has either taken you to the airport or brought you back on your return journey, let us know as soon as possible. We will try to let you have your property back as soon as possible.
Q: Do we need to phone you on our return?
A: Yes when you have collected your last piece of luggage from the carousel, then the driver will give you instructions where to meet them.
Q: Is there a car park fee to pay on our return journey?
A: All car parking charges, tunnels & tolls are included in your price.
Q: Will we have to share the minibus with passengers from other parties?
A: NO, on your outbound / return journey, the minibus is solely for your use only.
Contact our dedicated team for more information.